At TapLook, our mission has always been to provide compassionate, professional, and reliable personal care services for seniors and individuals who require in-home or on-site support. We understand that trust, transparency, and clear communication are essential when families choose care services for themselves or their loved ones. For this reason, we would like to formally inform our clients of an upcoming update to our pricing policy related specifically to services delivered within hospital settings.
Effective January 5, 2026, a flat parking fee of $15 will apply to all TapLook bookings conducted at hospitals. This notice is intended to explain the reason for this update, how it will be applied, and what clients can expect when booking hospital-based services moving forward.
Hospital environments present unique logistical requirements that differ significantly from private homes, retirement residences, or community living settings. One of the most consistent and unavoidable challenges associated with hospital appointments is paid parking. Most hospitals require mandatory parking fees that are time-based, strictly enforced, and unavoidable for service providers. In many cases, technicians must remain on-site for extended periods to ensure services are delivered safely, gently, and without rushing, especially when working with senior clients or individuals recovering from medical procedures.
Over time, these parking expenses have become a growing operational cost. To continue offering hospital-based services in a sustainable and responsible way, TapLook has made the decision to introduce a standardized parking fee. The $15 flat fee helps offset these unavoidable costs while allowing our team to maintain consistent service quality and scheduling reliability.
This parking fee will apply to all appointments that take place within hospital facilities, including services provided inside hospital buildings, patient rooms, outpatient hospital areas, and during both short-term and extended hospital stays. Regardless of the type of personal care service booked, if the appointment location is within a hospital environment, the parking fee will be applied starting January 5, 2026.
Bookings that take place in private homes, senior residences, or long-term care facilities that do not require paid parking will not be affected by this update. TapLook remains committed to fair and location-appropriate pricing and will only apply additional fees when they reflect real, unavoidable operational costs.
Transparency remains a core value of TapLook. For all hospital bookings made on or after the effective date, the $15 parking fee will be clearly displayed in the booking confirmation email sent to the client. The fee will appear as a separate line item so that it is visible and easy to understand. There is no need for a phone call to confirm this charge, as all pricing details will be documented clearly in writing prior to the appointment.
TapLook has chosen to apply a flat parking fee rather than variable or time-based parking charges. This approach ensures fairness and simplicity for all clients. A standardized fee eliminates uncertainty, avoids fluctuating costs between different hospitals, and allows families to plan care expenses with confidence. Clients can rest assured that there will be no surprise charges or unexpected adjustments related to parking.
Providing personal care services in hospital settings requires additional coordination, patience, and sensitivity. Our technicians often work alongside medical staff, adapt to hospital protocols, and accommodate changing schedules, all while maintaining TapLook’s high standards of professionalism and kindness. The introduction of this parking fee allows us to support our technicians properly, give them the time they need to provide attentive care, and continue offering hospital services without compromising quality.
TapLook understands that many of our clients are seniors, as well as family members arranging care for parents, grandparents, or loved ones during vulnerable moments. We take this responsibility seriously and remain committed to ethical pricing, honest communication, and respectful service delivery. This policy update reflects our ongoing effort to be transparent about costs and to clearly explain how pricing supports reliable, high-quality care.
We truly appreciate your understanding and continued trust in TapLook. If you have any questions about this update or need assistance with a booking, our team is always available to help. We encourage clients and family members to review booking confirmation emails carefully and reach out if clarification is needed.
Thank you for choosing TapLook. We remain dedicated to serving you with care, dignity, and professionalism, wherever you need us.
TapLook Canada
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